Returns & Refund Policy

Last Updated: 10 February 2025

1. Introduction
At A&A Supplies UK, we aim to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, this Returns & Refund Policy outlines your rights and our procedures, in compliance with UK consumer protection laws.

2. Your Right to Return
As a customer, you have the right to return items within 14 days of receiving them, provided they are unused, in their original packaging, and in resellable condition.

3. Return Process

To initiate a return, contact us at sales@aa-supplies.co.uk with your order number and reason for return.
Once your return request is approved, you will receive instructions on where to send the item(s).
Items must be returned within 14 days of approval.
Customers are responsible for return shipping costs.

4. Refunds

Refunds will be processed within 7 working days of receiving and inspecting the returned items.
A refund will be issued to the original payment method.
Shipping fees (if applicable) are non-refundable.

5. Damaged or Faulty Goods
If you receive a defective or incorrect item, please notify us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund at no extra cost.

6. Exempt Items
Certain items are non-returnable, including:

Custom-made or personalised products.
Perishable goods.
Items that have been used or are not in original condition.

7. Business-to-Business (B2B) Returns
For business customers, returns are subject to separate agreements and are not covered by standard consumer protection laws.

8. Contact Us
For any return inquiries, please contact:

A&A SUPPLIES UK (A&A UK TRADING LIMITED)
Email: sales@aa-supplies.co.uk
Address: 1 Croydon Road, Beckenham, Kent, BR3 4AA

We appreciate your business and strive to ensure a smooth returns process.